FAQ's - Everything you Need to Know About Your Neighborhood Ride
Linahan Limousine – FAQ’s
What is your cancellation policy for airport and other transfers?
All airport and transfer reservations are subject to a cancellation fee of $30. Cancellations within 48 hours of start time will result in a charge for the full payment. Changes to time may be allowed subject to availability.
What is the cancellation policy for nights out and other event bookings?
For all hourly events, a non-refundable deposit of $250 is due at time of booking. Cancellations within 48 hours of the event will result in a charge for the full payment. Changes to time may be allowed subject to availability. Date changes are not allowed.
Why do we charge a cancellation fee?
While we understand that sometimes travel plans change, we also need to be fair to our office staff and chauffeurs. We sometimes have to tell regular clients we are already sold out of our luxury vehicles because of high demand. Once a vehicle is confirmed, we don’t ever double book it.
Do you charge a wait fee?
Wait fees are $60/hr for sedans, $100/hr for limousines and $120/hr for larger vehicles. Charges will apply after the first 15 minutes. Wait fee will apply 30 minutes after flight arrival and 15 minutes after other pickup times.
Is smoking allowed?
Smoking is not allowed in any of our vehicles.
How do I reach your office after hours?
Our 24/7 Operations Hotline may be used for clients with pre-scheduled pickups who need immediate assistance only. Call 603-401-4299. All other inquiries should call our main number at 603-893-1424.
Is there a charge for overtime? When does it begin
Overtime rates are $60/hr for sedans, $100/hr for limousines and $120/hr for larger vehicles and $250/hr for 1-3 hour rentals. Charges will apply after the first 15 minutes of prearranged time described on the run sheet. We are not responsible for delays caused by road conditions.
Where is the pickup point at the airport?
Most clients use our service round trip. When you are dropped off for your outbound flight, your chauffeur will point out the pickup location. It is normally on the baggage level at Logan Airport except for terminal C, which is on the upper level. All limousines are required to comply with TSA requirements for loading and unloading.
How will I find my driver?
When your flight arrives, you should have a text stating the phone number of your chauffeur, who will be waiting for you on airport property. You may phone or text to let him know when you have gotten your luggage or if you just have carry on.
How do I acquired a client login?
Client user name and password can be requested by phone or email if you already have an account with us. Alternately, you may register on our website and establish your login instantly.
Do I need a client login to make a reservation online?
Reservations can be made with or without a customer login. Once you register, though, information will be stored and booking a reservation will be quick and easy.
Can I rent a limousine for just one or two hours?
We do allow one hour limousine rentals, but only to guests local to our office and garage and only at certain times of day. Please call to find a time that suits your needs.
How much luggage fits into the vehicles?
Our airport sedans have limited luggage space. No more than two large bags will fit into the trunk. Guests needing more space may prefer our Suburban or even the monster truck. The truck has space to carry an entire tailgating party to a Patriots Game.
When should I book my car?
While we request all reservations are made at least three days in advance, we will accommodate all requests if resources permit. For nights out and other larger vehicle requests, we are sold out several days in advance. It’s best to reserve your choice vehicle as soon as you know your dates to avoid disappointment.
Any other questions? Call us at (603) 893-1424
Dear Linahan Limo,
Thank you for the wonderful service you provided to help make our wedding day run more smoothly. From the friendly office staff who helped take care of all the details to the chauffeur, Paul K, who helped make sure the wedding party got to their destinations in a safe and timely manner. The limo itself was beautiful and overall everything was excellent. We would both recommend you to anyone looking for quality limo services and will use you again ourselves if the occasion arises for it.
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